Privacy Policy

1. About this policy

This Privacy Policy explains how collects, uses, stores and discloses personal information when you visit bravoneststudio.com, contact us, request information or submit a booking enquiry.

We aim to handle personal information transparently and responsibly. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to our activities, we intend to manage personal information consistently with those requirements.

2. Information we may collect

The information we collect depends on how you interact with the website. It may include:

• contact details such as your name, email address and telephone number;
• booking or enquiry details, including preferred dates, room interests, event requirements and messages you send;
• technical information such as browser type, device type, approximate location, IP address, referring pages and website activity;
• communication records when you email or otherwise contact us; and
• cookie preferences and information collected through cookies or similar technologies.

Please do not send sensitive personal information through a general enquiry form unless it is reasonably necessary for us to assist you.

3. How information is collected

We may collect information directly from you when you complete a form, send an email, request a booking, subscribe to updates or communicate with our team. Some technical data may be collected automatically when your browser loads the website.

Embedded services, including maps, videos, fonts or other third-party content, may also receive technical information when you use those features. Their handling of information is governed by their own privacy terms.

4. Why we use personal information

We may use personal information to:

• respond to questions, enquiries and booking requests;
• provide information about accommodation, dining, entertainment, events and guest services;
• operate, secure, maintain and improve the website;
• understand website performance and visitor preferences;
• send service messages or marketing communications where permitted and where you have not opted out;
• prevent misuse, fraud, security incidents or unlawful activity; and
• meet legal, regulatory, insurance or record-keeping obligations.

5. Disclosure of information

We may share personal information with service providers that help us operate the website or respond to requests, such as hosting, email, booking, analytics, security and technical support providers. We may also disclose information to professional advisers, insurers, regulators, courts or law-enforcement bodies where reasonably required or authorised by law.

We do not sell personal information. When third parties process information for us, we seek to limit their access to what is reasonably necessary for the relevant service.

6. Overseas processing

Some technology or service providers may store or process information outside Australia. The countries involved can vary according to the provider and its infrastructure. Where relevant, we take reasonable steps to select reputable providers and protect information through appropriate contractual, organisational or technical measures.

7. Storage, security and retention

We use reasonable administrative and technical measures designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to manage a relationship with you, resolve disputes, enforce agreements or satisfy legal and operational requirements. Information that is no longer required may be deleted, destroyed or de-identified where appropriate.

8. Access and correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding.

In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where it is lawful and reasonable to do so.

9. Direct marketing

Where permitted, we may use your contact details to send information about services, offers or events that may be relevant to you. You can opt out at any time by using an unsubscribe option in the message or contacting us directly. Service-related communications may still be sent where necessary to manage an enquiry or booking.

10. Cookies and website controls

Our website may use cookies and similar technologies for essential operation, preferences, performance measurement and embedded content. You can control many cookies through your browser settings. More information is available in our Cookie Policy.

11. Children and age-restricted services

The website is intended for a general adult audience. Casino gaming and other age-restricted services are available only to persons who meet the legal age requirements applicable at the venue and in the relevant jurisdiction. We do not knowingly seek personal information from children for gaming-related purposes.

13. Changes to this policy

We may update this Privacy Policy to reflect changes to the website, our practices or applicable requirements. The current version will be published on this page with an updated revision date.